Refund policy

All sales at Oceans End are final and we do not offer refunds. Because our pieces are handcrafted, we are unable to accept returns for a refund. What we are always happy to do is make it right with an exchange or store credit.

If your order arrives defective or damaged, or something is not right, email us at info@theoceansend.com within 14 days of delivery and we will arrange an exchange or store credit. Items must be unused, in their original condition and packaging, with proof of purchase.

In the select cases where a return is accepted, a $10 restocking fee applies per item, and original and return shipping costs are non refundable. For items over $75 we recommend a trackable shipping service or insurance, as we cannot guarantee receipt of returned items.

To recap: no refunds, but we are always happy to offer an exchange or store credit. Questions? We are here for you at info@theoceansend.com.